Return & Refund Policy

Brand: Jesvini
Email: store@jesvini.com
Business Hours: Mon – Fri: 9:00 AM – 6:00 PM

At Jesvini, we want you to feel confident when shopping for women’s clothing, including women’s dresses, long-sleeve tops, and short-sleeve tops. If you are not fully satisfied with your purchase, please review our return and refund policy below.

Return Window

We accept return requests within 30 days after the order is delivered.

To start a return, please contact us at store@jesvini.com with your order number and the reason for return. Return requests sent after 30 days from delivery may not be accepted.

Return Eligibility

To be eligible for a return, the item must be:

• Unworn, unwashed, and unused

• In its original condition

• With original tags and packaging attached

• Free from stains, perfume, makeup marks, deodorant marks, pet hair, or damage

For hygiene and quality reasons, items that show signs of wear, washing, alteration, or damage may not be accepted.

Non-Returnable Items

The following items are not eligible for return:

• Final sale items

• Gift cards

• Items marked as non-returnable

• Items that have been worn, washed, altered, damaged, or are missing original tags

• Items returned without prior approval by email

How to Start a Return

Please email store@jesvini.com before sending any item back.

Your email should include:

• Order number

• Full name

• Item name

• Reason for return

• Photos if the item is damaged, defective, or incorrect

Once your return request is reviewed, we will provide return instructions by email. Please do not send items back without contacting us first.

Return Shipping Cost

Customers are responsible for return shipping costs unless the item received is defective, damaged, or incorrect.

If the return is caused by our error, such as receiving the wrong item or a defective item, please contact us at store@jesvini.com within 7 days of delivery. We will review the issue and provide further instructions.

Original shipping fees, if any, are non-refundable unless the return is due to our error.

Refund Process

After we receive and inspect your returned item, we will notify you by email whether your refund has been approved.

If approved, your refund will be issued to the original payment method within 5–10 business days. Please note that your bank or payment provider may need additional time to process and post the refund.

Exchanges

We currently recommend placing a new order if you need a different size, color, or style.

You may return the original item according to this policy and place a new order for the item you prefer.

Damaged, Defective, or Incorrect Items

Please inspect your order when it arrives. If you receive a damaged, defective, or incorrect item, contact us at store@jesvini.com within 7 days of delivery.

Please include your order number and clear photos of the issue so we can review and resolve it as quickly as possible.

Order Cancellation

If you need to cancel your order, please contact us at store@jesvini.com as soon as possible.

Orders can only be cancelled before they are processed or shipped. Once an order has been shipped, it cannot be cancelled, but you may request a return after receiving it according to this policy.

Contact Us

For any return, refund, exchange, or order-related questions, please contact us by email:

Email: store@jesvini.com
Business Hours: Mon – Fri: 9:00 AM – 6:00 PM