Shipping Policy

Brand: Jesvini
Email: store@jesvini.com
Business Hours: Mon – Fri: 9:00 AM – 6:00 PM

At Jesvini, we are committed to providing a clear and reliable shipping experience for every customer. This Shipping Policy explains our order processing time, shipping methods, estimated delivery time, shipping fees, tracking information, and delivery-related responsibilities.

1. Order Processing Time

Orders are usually processed within 1–3 business days after payment is successfully completed.

Orders are processed from Monday to Friday, excluding weekends and holidays. During peak seasons, promotions, or holidays, processing times may be slightly longer.

Once your order has been processed and shipped, you will receive a shipping confirmation email with tracking information, if available.

2. Shipping Destinations

Jesvini ships women’s clothing products, including dresses, long-sleeve tops, and short-sleeve tops, to eligible locations shown at checkout.

If your location is not available at checkout, we may not currently support shipping to your area.

3. Estimated Delivery Time

Estimated delivery time may vary depending on the shipping destination, shipping method, carrier service, and local delivery conditions.

Estimated delivery time is usually:

Standard Shipping: 7–15 business days after shipment

Please note that delivery times are estimates only and are not guaranteed. Delays may occur due to customs processing, carrier delays, weather, holidays, incorrect shipping information, or other circumstances beyond our control.

4. Shipping Fees

Shipping fees, if applicable, will be displayed at checkout before you complete your order.

The total shipping cost may vary depending on the order amount, destination, product quantity, and available shipping method.

Any applicable shipping charges will be clearly shown before payment is completed.

5. Order Tracking

Once your order has been shipped, you may receive a tracking number by email.

Tracking information may take a few days to update after the package is handed over to the carrier. If your tracking information does not update immediately, please allow additional time for the carrier system to refresh.

For tracking-related questions, please contact us at store@jesvini.com.

6. Incorrect or Incomplete Shipping Information

Customers are responsible for providing accurate and complete shipping information when placing an order.

Jesvini is not responsible for delays, failed delivery, lost packages, or additional shipping costs caused by incorrect or incomplete shipping details provided by the customer.

If you notice an error in your shipping information, please contact us immediately at store@jesvini.com. We will do our best to assist you, but we cannot guarantee changes once the order has been processed or shipped.

7. Delivery Issues

If your package is delayed, marked as delivered but not received, or appears to be lost in transit, please contact us at store@jesvini.com.

We may ask you to provide your order number and any relevant delivery details so we can assist with reviewing the issue.

Please note that once a package has been handed over to the shipping carrier, delivery timing and final delivery handling may be affected by the carrier’s process.

8. Customs, Duties, and Taxes

Depending on your location, your order may be subject to customs duties, import taxes, or other fees charged by local authorities.

These charges, if applicable, are the responsibility of the customer and are not included in the product price or shipping fee unless otherwise stated at checkout.

Jesvini is not responsible for delays caused by customs clearance or local import procedures.

9. Split Shipments

In some cases, items from the same order may be shipped separately due to inventory availability, product type, or shipping arrangements.

If your order is shipped in multiple packages, you may receive separate tracking information for each shipment.

10. Lost, Stolen, or Damaged Packages

If your package is lost, stolen, or damaged during transit, please contact us at store@jesvini.com as soon as possible.

For damaged packages, please include your order number and clear photos of the package and affected item. We will review the situation and provide further assistance.

11. Order Cancellation Before Shipment

If you need to cancel your order, please contact us as soon as possible at store@jesvini.com.

Orders can only be cancelled before they are processed or shipped. Once an order has been shipped, it cannot be cancelled, but you may request a return after delivery according to our Return & Refund Policy.

12. Contact Us

If you have any questions about shipping, delivery, tracking, or your order status, please contact us:

Email: store@jesvini.com
Business Hours: Mon – Fri: 9:00 AM – 6:00 PM